Frequently Asked Questions
Pro Account
Can anyone apply for a Maison K Pro account?
At this time, Maison K hair extensions are available for purchase exclusively by licensed professionals.
How do I apply for a Pro account?
1. Visit www.maisonkextensions.com.
2. Upload the required documents.
3. Confirmation will be sent to you via email upon approval.
How long does it take to get approved?
Typically, approval for the Maison K Pro account could take up to 1 - 3 business days.
Product
How long does our hair last?
With proper care and maintenance, Maison K Extensions can last from 6 to 12 months. The longevity of the hair depends on the quality of care they receive.
Where is our hair sourced?
Maison K Extensions are ethically sourced from the Western regions of China, with hair collected directly from the ponytail to maintain the authenticity of 100% Remy human hair, ensuring all the cuticles remain intact and aligned in the same direction.
Why Maison K Extensions?
Maison K extensions (also known as the Genius Weft) combine the lightweight feel of hand-tied wefts with the flexibility of flat wefts, ensuring a seamless fit that lays perfectly flat against your scalp.
Incredibly thin and highly customizable, they are designed without return hair, providing maximum comfort. They require no tape, glue, or heat for application and can be cut anywhere on the seam without unraveling.
- 100% Remy Human Hair
- Ethically Sourced
- Silicone-Free
- Double Drawn, Maximum Thickness from Roots to Ends
- Cuticle Intact, Longer Lifespan
Shipping
Are orders available for pickup?
Yes! You may choose to pick up your order instead of having it shipped (subject to availability). Please select Pick Up at checkout.
Pick up orders are usually ready within 2-4 business days and are available for pick up on Tuesdays, Wednesdays, and Fridays at Our Salon in San Ramon, California.
How can I track my order?
You will receive a Shipping Confirmation email notification from us that contains tracking information once your order has been shipped.
All of our shipments currently ship from the San Jose, California area.
What if my order is lost?
At this time, Maison K is not responsible for any lost or stolen packages. Please contact the shipping carrier for further assistance.
When will I receive my order?
Items ordered and paid for will be processed and shipped within 2-4 business days.
We primarily ship through UPS. After the 2-4 day processing time, carrier typically delivers up to 2-10 business days, depending on your shipping address.
*Please note: we are currently experiencing a high volume of orders which may cause shipping delays. Please keep in mind that orders are processed in the order they are received. We appreciate your understanding and patience as we work to fulfill your orders promptly.
Returns & Exchanges
What is your return and exchange policy?
Due to our inability to restock returned goods, we kindly ask that all customers consider their purchases carefully as we operate on a final sale basis for returns and exchanges.
Contact
Still have questions? Please email us at support@maisonkextensions.com and we will get back to you within 48 - 72 hours.